Frequently Asked Questions

We have been in business for over 20 years.

We serve King, Snohomish, and Skagit counties. To see the full list of our service areas, click here.

We focus on residential service, repair, and installation, as well as small commercial service and repair.

Yes, you can see the comments of our customers on this page.

You can call us 24 hours a day, seven days a week, or you can visit our website and book and appointment online.

We have a customer service team that is available 24-hours a day, seven days a week.

If you have a plumbing emergency where water is flowing from a suspected leak, we recommend always knowing where your individual fixtures (toilets, sinks, water heater, clothes washer, ice maker, etc.) and your home’s main shutoff valves are located and how to operate them. If your home doesn’t have a main shutoff installed, we’d recommend one installed as part of our visit.

Our technicians wear floor protectors (shoe covers) or take off their footwear whenever in your home. We use drop cloths and floor runners in high traffic areas, and make sure we clean up after each job to ensure that your home is left as clean as possible. We also make sure we send experienced, background checked, drug tested plumbing techs with a fully stocked truck to make sure we can complete each job quickly and get your home back to normal as quickly as possible.

We will always recommend options whenever possible to allow you, the customer, to choose between a repair or replacement.  If you are unsure which is best, our plumbing technicians will ensure they take the time to understand both the problem and your unique circumstances to recommend the best option whether it’s a small repair or a full replacement. 

Yes, we hold both a Plumber’s Specialty Contractor license and a General Contractors License and bonds with the State of Washington, and we are insured in accordance with State requirements.

Yes

We will answer the phones 24 hours a day, seven days a week. If you send in a online request, but need quicker service we recommend calling in to get immediate attention from our team.

We accept cash, checks, and all major credit cards.

Yes, we recruit and hire plumbing technicians that are licensed or certified by the State of Washington with the appropriate number of experience hours and continuing education in the Plumbing trade. 

Yes, most of our services offer a minimum of one year warranty on any company-supplied parts and materials, and one year on our workmanship.  Some of our professional plumbing fixtures and major materials also come with 6, 10, and 15 year manufacturers limited warranties.

Yes, we help with most residential plumbing needs, as well as some light commercial plumbing needs. Call us to find out more.

We arrive during our schedule arrival window, take the time to introduce ourselves and find out more about your problem, wants, and needs. We then take the time to inspect the issue you brought us in to look at, properly diagnose based on observations and our expertise, and determine the options to repair, replace, or upgrade as required. 

Yes, we offer flushing and descaling of tanked and tankless water heaters, as well as refurbishment and overhaul of fixtures and faucets to bring them to ‘like new’ condition.

Yes, our service territory covers a number of municipal code authorities and our plumbing technicians are well-versed in the similarities and differences between them.

Yes, we offer a full line of professional plumbing products that are designed to meet National and State water saving and efficiency standards. We offer a number of high-efficient and high-recovery water heaters, as well as state-of-the-art tankless water heating units. We also ensure that we educate customers on best-practices in water saving and conservation, and what adjustable settings balance comfort, performance, and efficiency.